June 3, 2006 Posted by Chris Tingom Filed under Uncategorized
It’s a great Saturday to hang out indoors at a coffee shop. It is 107 degrees today. Maybe ask for an iced drink!
I wanted to talk just briefly about comments. I’m not sure how best to approach this so I’ll just explain the situation. There have been a few cases where someone would stumble across a post about a coffee shop and leave a comment critical of some aspect of the shop. I’ve usually just left these up on the site since I think some criticism is good. It forces innovation and improvement.
Here’s where it gets tricky: Coffee shops are businesses and their owners have bills to pay, families to support, and lots of competition. It doesn’t help them when a negative comment shows up on an internet site and thus on searches.
So I just wanted to take a moment to remind everyone that coffee shops are businesses and sometimes an innocent comment that criticizes a coffee shop can be viewed as a serious public relations issue by a coffee shop. Then I get calls and emails from the owner.
All I’m trying to say is this: Criticism is ok (hey, we’re going to do more of it when we start doing reviews), and please think twice before you say something negative or maybe consider rephrasing how you say what you want to say. Thanks!