Comments on: Coffee drinkers don’t want to chat

By: javagirl

javagirl — Fri, 19 Sep 2008 15:46:03 +0000

When I read this question I was a little surprised by it. Sure, some customers just come in to get their coffee and leave. They don’t come for conversations or friendships. Yet, like all customer service jobs, all you need is a true smile, a uplifting personality and even those who are having a bad day – end up coming back for more. You need to make them feel like you are truly happy to see them and look forward to seeing them again. Maybe it comes from the heart – just like your coffee preparation should.

By: Jason Nulph

Jason Nulph — Fri, 08 Aug 2008 03:15:23 +0000

I like it when people are just nice and perky, with all the coffee you would believe they would have no choice.

By: Mary Clark

Mary Clark — Mon, 28 Jul 2008 20:20:56 +0000

I agree with Michael, e.g. at *$s they get paid to do it. Sometimes is so fake, I cannot reply back.
On the other hand, you can tell the difference at local shops, like the extinct INZA, where the baristas like Carlos, Tuto, Britnie, Adriana, etc, they greeted me like one of their friends.
I miss them so much!
If the owner makes his employees proud, they will greet customers like if they where the owners.

By: Michael T

Michael T — Mon, 28 Jul 2008 19:00:14 +0000

I’ve noticed “How’s it going” is becoming a greeting instead of a question. I call it the “wassup” effect. Although some people don’t have the time or courtesy to respond to honest questions.

Another problem is that customer service people get paid to be sociable. So some people, like myself at times, just assume that an employee is asking because they’re being paid to, not because they’re interested.

By: davep

davep — Sun, 27 Jul 2008 03:49:09 +0000

I like a quick chat with the barista. It’s always nice to hear how someone else’s day is going, even if it’s pretty much a cultural greeting.

By: hb

hb — Sat, 26 Jul 2008 20:18:41 +0000

Im always super nice to the cashier and barista, but I see some people that are extremely rude and don’t leave tips. A simple Hello and a good tip will do the job.